Frequently Asked Questions

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times vary depending on destination and usually take 7–15 business days.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

What payment methods do you accept?

We accept major payment methods including Visa, Mastercard, American Express, Discover, and other secure payment options supported by our payment provider.

What is your return policy?

We offer a 30-day return window. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.

How do I request a refund?

Please contact our customer support team at support@andivexa.com with your order number and details about your request.

How can I contact customer support?

You can contact us via email at support@andivexa.com. Our support team typically responds within 24–48 hours.